Dallas based Securus Technologies has announced that they will release weekly documents underscoring the wrongdoings of law enforcement telecommunications provider Global Tel Link (GTL).
According to a recent investigation launched by the Louisiana Public Service Commission, GTL has fraud claims that date as far back as 1998. The company has received thousands of complaints since the company began contracting with the Louisiana Department of Correction. “Most of the public complaints have fallen on deaf ears,” said a prison insider.
What GTL has done amounts to fraud, pure and simple. The company’s lack of integrity has launched a call to action by Securus. The goal is to shame the company into getting on the right track, said CEO Rick Smith. Many prison officials agree. “I love this industry, but to see it being dragged through the mud by greed and fraud makes my blood boil,” said Smith.
The list of infractions by GTL reads like a novel. The company has been accused of altering clock time in an effort to make it seem as though the caller was on the phone longer than they actually were. That’s the tip of the iceberg. Some of the more egregious claims include double billing clients, unfairly using add-on programs, artificially inflating call charges and times and bilking the citizens of the state of Louisiana.
“The sad part about the fraud is that it affects the segment of society that cannot afford it,” said the insider.
There definitely needs to be a rule change and some very severe punishments should be levied as a deterrent, according to prison officials. “People like GTL are robbing people blind,” said a customer. “I have lodged numerous complaints against them. So hopefully, something will happen.”